Privacy policy
Last updated: August 3, 2026
KOGOBO operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information depending on how you interact with the Services:
Contact Details: Name, billing address, shipping address, phone number, and email address.
Financial Information: Payment card details, transaction details, form of payment, and payment confirmation.
Account Information: Username, password, security questions, preferences, and saved settings.
Transaction Information: Items viewed, cart additions, wishlist items, purchases, returns, exchanges, and order history.
Communications: Information provided when contacting customer support or inquiring about our products.
Device Information: Details about your device, web browser, network connection, IP address, and unique online identifiers.
Usage Information: Data regarding how and when you navigate and interact with the Services.
Personal Information Sources
We collect personal information from the following sources:
Directly from you: When you create an account, place an order, or communicate with us.
Automatically: Through your device when using our website via cookies, web beacons, and tracking technologies.
From Service Providers: Third parties engaged to process payments, manage IT infrastructure, analyze data, and fulfill orders on our behalf.
How We Use Your Personal Information
Provide and Improve Services: To fulfill orders, process payments, manage returns/exchanges, arrange shipping, store user preferences, maintain your account, and optimize user experience.
Marketing & Advertising: To send promotional communications by email or postal mail and to deliver relevant online advertisements based on your activity and preferences.
Security & Fraud Prevention: To authenticate your account, secure payments, prevent malicious or fraudulent activity, and enforce security controls.
Communication: To offer responsive customer support and maintain our ongoing customer relationship.
Legal Compliance: To comply with applicable laws, legal processes, regulatory requests, or enforce contractual rights.
How We Disclose Personal Information
We may share personal information with third parties for legitimate operational purposes, including:
Third-Party Vendors: IT providers, payment processors, logistics/shipping companies, cloud storage hosts, and analytics providers.
Marketing Partners: Partners assisting with targeted promotions and ad optimization.
Legal & Regulatory Obligations: In response to subpoenas, court orders, or law enforcement requests, or to protect the rights, property, and safety of KOGOBO and its customers.
Corporate Transactions: In connection with any merger, sale, or transfer of business assets.
Third-Party Websites and Links
Our Services may contain links to third-party platforms (such as social media networks). We are not responsible for the privacy practices, reliability, or security of external websites. We encourage you to review their respective privacy policies before sharing information.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you believe a child has provided us with personal data, please contact us immediately to request deletion.
Security and Retention of Your Information
While we implement administrative, technical, and physical safeguards to protect your personal information, no security system is completely impenetrable. We recommend using secure networks and maintaining the confidentiality of your account credentials.
We retain personal information for as long as necessary to provide our Services, meet legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on where you live (including the UK, EEA, and specific jurisdictions with data privacy laws), you may have some or all of the following rights regarding your personal information:
Right to Access / Know: Request access to the personal data we hold about you.
Right to Delete: Request the erasure of your personal data.
Right to Correct: Request updates to inaccurate or incomplete information.
Right to Data Portability: Request a copy of your personal data in a structured, commonly used format.
Right to Opt-Out / Restrict: Opt out of targeted advertising, direct marketing, or object to specific processing activities.
Global Privacy Control (GPC): If your browser sends a GPC signal, we will respect your request to opt out of targeted tracking on that device.
Managing Marketing Preferences: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of our communications.
To exercise any of these rights, please contact us using the details provided below. We will verify your identity before processing your request.
Complaints & International Data Transfers
International Transfers: If we transfer your personal data outside your home country (including out of the UK or European Economic Area), we rely on recognized legal transfer mechanisms, such as Standard Contractual Clauses, to ensure adequate protection.
Complaints: If you have concerns about how we handle your data, please contact us directly. Residents in the UK or EU also have the right to lodge a complaint with their local supervisory authority (e.g., the Information Commissioner's Office - ICO in the UK).
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable legal requirements. Revisions will be posted on this page with an updated "Last updated" date.
Contact Us
For questions regarding this Privacy Policy or to exercise your privacy rights, please contact us at:
Phone: +44 7564 011602
Email: kogoboofficial@gmail.com
Data Controller: KOGOBO